Privacy Policy

1. Who We Are

ECONS Consultant is operated by ECONOSTRADEX FOR CONSULTING AND MARKETING COMPANY W.L.L, registered in the Kingdom of Bahrain.

This Privacy Policy explains how we collect, use, store, and protect customer information when customers interact with ECONS Consultant through WhatsApp, our website, social media, forms, bookings, Discord communities, or other communication channels.

2. Information We Collect

We may collect information that customers voluntarily provide to us, including:

• Full name
• Phone number
• Email address
• Country or preferred branch
• Service interest
• Booking details
• Course or consultation requests
• Messages and inquiries
• Payment confirmation details when voluntarily shared
• Discord username or community-related information, if applicable
• Any other information voluntarily provided by the customer

3. How We Use Information

We use customer information to:

• Respond to inquiries
• Provide customer support
• Manage bookings and consultations
• Register interest in courses, packages, or services
• Follow up with customers
• Provide account-opening assistance when requested
• Maintain internal CRM records
• Improve our services and customer experience
• Send service-related updates where appropriate

4. WhatsApp, CRM, and Automation

We may use Meta WhatsApp Business Platform, CRM tools, automation tools, and authorised service providers to manage customer conversations and records. These tools are used only to support ECONS Consultant business operations.

5. Website Hosting and Forms

Our website is hosted using Cloudflare infrastructure. Our contact form may redirect customer-submitted information to WhatsApp so the customer can start a conversation with us. We do not currently store website form submissions in a website database.

6. Data Sharing

We do not sell customer personal data.

We may share information only with:

• Authorised ECONS Consultant team members
• Service providers needed to operate our systems
• Partner platforms or service providers when required to deliver a requested service
• Authorities, regulators, or legal advisers where required by law

7. Data Retention

We keep customer information only as long as needed for customer service, follow-up, business records, legal requirements, accounting, security, and operational purposes.

8. Customer Rights

Customers may request access, correction, or deletion of their personal information by contacting us. We may need information such as name, phone number, or email address to identify the relevant records.

9. Security

We take reasonable steps to protect customer information from unauthorised access, misuse, loss, or disclosure. However, no digital system or communication channel can be guaranteed to be completely secure.

10. Contact

For privacy requests, please contact:

ECONS Consultant
ECONOSTRADEX FOR CONSULTING AND MARKETING COMPANY W.L.L
Email: econsconsultant@musawaat.com
Website: https://econsconsultant.com/